Cancellation and Refund

1. Ticket Cancellation Assurance is a service that is provided exclusively to our passengers who purchase tickets through ACY Travel Travel Agency and ensures the ticket price in case of canceling the ticket up to 3 hours before the flight.

2. With the Ticket Cancellation Assurance, tickets can be canceled up to 3 hours before the flight and 90% of the ticket amount can be refunded. The 90% of the ticket amount to be refunded is the sum of the payment of the assurance and the ticket refund amount that the customer will get back from the flight ticket provider.

3. In case of urgent and force majeure, tickets can be canceled until the flight time with the necessary documents.

4. Ticket Cancellation Assurance is valid for every promotion and promotion flight.

5. Ticket Cancellation Assurance is only available at the time of ticket purchase. Purchase cannot be made after the ticket is purchased.

6. Ticket Cancellation Assurance is valid for both one way and round trip tickets. For round trip tickets, in case of cancellation of two-way tickets, payment will be made over the total ticket amount. Cancellation of the one-way ticket is not covered by the guarantee and there is no payment. For purchases made with package pricing (special and single ticket pricing for departure and return flights), the cancellation of the one-way ticket is not covered by the guarantee and there is no payment. In case of cancellation of two-way tickets, purchases made with package pricing will be paid over the total ticket amount.

7. For the connecting / connecting flights to be made by purchasing two or more tickets from different airlines, the following conditions are out of the guarantee:

Less than 3 (three) hours between the scheduled arrival time of the previous flight and the scheduled departure time of the next flight in successive flights.
In case of more than 90 (ninety) minutes between the actual landing time of the previous plane and the scheduled departure time of the next plane in successive flights, the next flight is missed.
If the number of connecting flights is 4 (four) and above. For connecting / connecting flights, other flights cannot be canceled except for force majeure after the first flight starts.
As mentioned above, there are exceptions for connecting / connecting flights where there is less than 90 (ninety) minutes between the previous aircraft's arrival time at the airport and the scheduled departure time of the next aircraft.
8. Within the scope of the assurance, it is a prerequisite to call ACY Travel Travel Agency ticket line on 0850 241 18 40 at least 3 hours before the flight to pay for the cancellation of the ticket by ACY Travel Travel Agency.

9. Ticket Cancellation Assurance is void for cancellations that are not notified until 3 hours before the flight and no refund can be made. ACY Travel Travel Agency records are taken as a basis for the solution of possible problems that may occur.

10. For the amount to be returned under the assurance, the transaction is carried out by ACY Travel Travel Agency within 15 working days. After this process is completed, the completion of the return process proceeds according to the banks' return procedure.

11. Payment of the amount to be returned under the assurance is taken into account separately from the payment received from the airline ticket provider.

12. The fee collected for Ticket Cancellation Assurance is not refunded under any circumstances, including cancellation of flights by the airline.

13. Ticket Cancellation Assurance can be used in an unlimited number of years.

14. A single policy may be issued from the same location on the same day.

15. No changes can be made to an insured ticket purchased. Insurance is out of scope.